Currently Pronia is offering FREESHIPPING to both the United States and Canada, Uk, Australia. We offer 20 - 35 day shipping and thanks to the support of our loyal customers we are working on expanding our merchandise World Wide and optimize shipping times to serve you better.
If by chance your item has not arrived
Please check the following:
Review your order confirmation and double check you have entered in the correct address (if applicable, apartment/unit number).
Call your post-office and ask them about your package.
If these steps were unsuccessful please contact us at itspronia@gmail.comso that we may assist you in regards to the status of your order.
Tracking Information
Please navigate here to track your order. Enter in your order number and your email. We will always try our best to give you the most accurate status of your valuable order!
Pronia policy lasts 14 days. If 14 days have gone by since your purchase has been delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If your item has not been shipped
And you would like to cancel your order, just shoot us an email at itspronia@gmail.comand we will process your refund as soon as we can. Please note that we cannot issue a refund if your item has already been shipped out.
If your item was delivered, but faulty
For us to process your refund, please email us with a picture of the item so we can see where it was faulty in order for us to improve your overall shopping experience. Depending on the evidence (picture), we will either approve or deny your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Late or missing refunds
If you haven’t received a refund in 3-4 business days please check your bank account again, there is some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at itspronia@gmail.com.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 15 - 35 business days.
*Due to COVID-19 please expect the possibility of later shipping times
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
the price paid for the goods,
the insurance cost,
the shipping cost.
Contact support
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